Introduction

Heyo is a "human-first" live chat support solution designed specifically for makers, solo founders, and small teams. It enables authentic, real-time conversations with users, prioritizing genuine connection over automated workflows to help businesses grow and collect valuable feedback.

Key Features

• Custom Style & Behavior: Tailor the chat widget's appearance and functionality, including colors and display rules, with an SDK for advanced customization.
• Save Important Messages: Bookmark crucial feedback or testimonials to keep them readily accessible.
• Multi-language Support: Cater to an international audience with chat widgets available in multiple languages.
• Mobile & Laptop Compatibility: Manage customer support on the go from any device, ensuring no missed messages or delayed responses.
• No AI Features: Explicitly built for human interaction, rejecting AI automation to foster genuine user connections.

Use Cases

Heyo is ideal for solo founders and early-stage indie hackers who want to establish a direct line of communication with their user base. It facilitates the collection of immediate feedback, feature ideas, and bug reports, which are crucial for product iteration and growth. By connecting personally, founders can build stronger relationships and a more loyal community around their product.

For small teams, Heyo provides a collaborative platform to deliver exceptional support. Teams can easily track important conversations and work together to resolve user queries efficiently. This focus on high-quality, human-centric support helps small businesses differentiate themselves and foster user satisfaction, contributing directly to their growth.

Pricing Information

Heyo offers an indie-friendly pricing model, including a free "Hobby" tier for hobby projects with unlimited messages and no message history limit (up to 1GB data). The "Pro" plan is available for $59/year (or $97 for a different yearly option, implying flexibility) and includes unlimited projects, email offline users, no Heyo branding, multiple users, and unlimited data storage.

User Experience and Support

The platform is designed to be "easy to use," allowing makers to quickly integrate and manage their support chat. Its "customer support on the go" feature ensures that users can take care of their customers from anywhere, on any device, preventing missed messages and delayed responses. While specific documentation or tutorial links are not provided, the emphasis on ease of use suggests a straightforward user experience.

Technical Details

Heyo is built to integrate seamlessly into various web development and no-code environments. It supports popular frameworks and platforms such as React, Next.js, Nuxt, Vue.js, Angular, Svelte, Gatsby, and also works with no-code tools like Webflow, WordPress, Bubble, Framer, Wix, Shopify, and Squarespace. This broad compatibility makes it accessible for a wide range of makers, regardless of their technical stack.

Pros and Cons

• Pros:
• Human-first approach, no AI automation.
• Indie-friendly and affordable pricing, including a free tier.
• Highly customizable style and behavior.
• Mobile and laptop compatible for on-the-go support.
• Excellent for collecting direct user feedback and bug reports.
• Supports multiple languages for international audiences.
• Wide range of integrations for code and no-code platforms.
• Cons:
• Lack of AI features might not suit users looking for automated responses or chatbots.
• Primarily focused on "makers" and small teams, potentially less suited for large enterprises with complex support needs.
• No explicit mention of advanced analytics or reporting features beyond saving messages.

Conclusion

Heyo stands out as a dedicated live chat solution for makers who prioritize genuine human connection with their users. Its focus on simplicity, affordability, and customization makes it an invaluable tool for collecting feedback, providing exceptional support, and fostering community growth. Start for free today to experience a live chat built for real conversations.